FAQ

Most frequent questions and answers

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS), by debit card (VISA, MasterCard,AMERICAN EXPRESS ) and by PayPal

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

No cancellation fee will be charged for any cancellation after the order is placed

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

If something is still missing, please contact us immediately at support@horizonhiking.com

All orders are shipped from our warehouse within 3-5 business days of the order being placed. Average transit times to the United States: 7 – 15 Business days
Average transit time in remote areas: 17 – 45 Business days, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

If you are not satisfied with the item and want to request a refund.

1. please check our Return Policy to ensure if the return is applicable for your order.

2.If you are not completely satisfied with the purchased product, you can return it within 30 working days after receiving the product (“refund guarantee”).
Please note that your items must be unused and in the same state as the received items. It must also be placed in the original packaging with the proof of purchase.

3. you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At Hyhike.com, we reserve the right to charge a return shipping fee for all items returned due to non-quality issues. Under no circumstances will we refund the original shipping cost.

We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:

Payment Method  Refund Time Once Approved
PayPal Express CheckoutWithin 14 business day
Credit CardRefund within one business day, but bank processing may take 7-14 natural days to show in your account
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