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Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won’t be able to make any changes to your order and you would need to place a new order.

You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@verniershop.com to cancel within the time period.

If your return is approved by our team we will send you a return label (with a tracking number) to send the package back too our warehouse.

Average transit times within the US: 5-7 days. Currently, we do not offer shipping outside the US. Please email support@gartans.com if you don’t receive your order within that time period and have yet to receive any update regarding your order via email. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. 

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@gartans.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST

All orders are processed within 24-48 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email under the address support@gartans.com.